Customer Success Specialist - #47852

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com.

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function

Sales Enablement

Job Sub Function

Customer Success Management

Job Category

Professional

All Job Posting Locations:

Amersfoort, Utrecht, Netherlands

Job Description

Johnson & Johnson announced plans to separate our Orthopaedics business to establish a standalone orthopaedics company, operating as DePuy Synthes. The process of the planned separation is anticipated to be completed within 18 to 24 months, subject to legal requirements, including consultation with works councils and other employee representative bodies, as may be required, regulatory approvals and other customary conditions and approvals. Should you accept this position, it is anticipated that, following conclusion of the transaction, you would be an employee of DePuy Synthes and your employment would be governed by DePuy Synthes employment processes, programs, policies, and benefit plans. In that case, details of any planned changes would be provided to you by DePuy Synthes at an appropriate time and subject to any necessary consultation processes.

DePuy Synthes is recruiting for a Business & Commercial Excellence Lead located in Amersfoort, Netherlands.

The Business & Commercial Excellence Lead is responsible for driving commercial effectiveness, enabling data-driven decision making, and enhancing execution across DPS Israel. The role ensures strong alignment between strategy, performance management, and field execution to drive revenue growth and improve sales efficiency while leveraging data analytics.

Key Responsibilities

• Support commercial excellence agenda, including KPI frameworks and performance management, and translate it into actionable/ operational plans for strategic optimization.
• Support driving sales force effectiveness (targeting, segmentation, incentive schemes) while utilizing market intelligence and internal data to identify growth opportunities
• Focal point in Business Plan and ensure accuracy, efficiency and transparency
• Develop and implement pricing, dashboards, analytics, BI and reporting tools
• Identify performance gaps and highlight/recommend management team corrective actions including adoption of tools (such as CRM) to improve efficiency
• Partner with Sales, Marketing, and Finance to align strategy, priorities and execution
• Support deployment of global and regional commercial initiatives locally
  
  

Education

• Bachelor's degree in business administration, Economics, Industrial Engineering or related field
• MBA – advantage
  
  

Experience

• 4-6+ years of experience in Commercial Excellence, Data Analyst, Sales Operations or Consulting
• Experience in matrix, global organizations
• Healthcare or MedTech experience
  
  

Skills & Competencies

• Strong analytical and problem-solving skills
• Advanced proficiency in Excel, BI and CRM tools (e.g., Power BI, Tableau, Monday)
• Ability to translate data into actionable insights
• Strong stakeholder management and influencing skills
• Strategic mindset with execution capability
  
  

Johnson & Johnson announced plans to separate our Orthopaedics business to establish a standalone orthopaedics company, operating as DePuy Synthes. The process of the planned separation is anticipated to be completed within 18 to 24 months, subject to legal requirements, including consultation with works councils and other employee representative bodies, as may be required, regulatory approvals and other customary conditions and approvals. Should you accept this position, it is anticipated that, following conclusion of the transaction, you would be an employee of DePuy Synthes and your employment would be governed by DePuy Synthes employment processes, programs, policies, and benefit plans. In that case, details of any planned changes would be provided to you by DePuy Synthes at an appropriate time and subject to any necessary consultation processes.

 Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

 

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via https://www.jnj.com/contact-us/careers, internal employees contact AskGS to be directed to your accommodation resource.

 

#DePuySynthesCareers

Required Skills

Preferred Skills:

Collaborating, Communication, Cross-Functional Collaboration, Customer Acquisition Strategy, Customer Centricity, Customer Journey Mapping, Customer Relationship Management (CRM), Customer Retentions, Customer Success Management (CSM), Give Feedback, Mentorship, Problem Solving, Process Improvements, Relationship Building, Sales Enablement, Sales Support, Service Excellence

The Anticipated Base Pay Range For This Position Is

€64,000.00 - €103,040.00

Benefits

In addition to base pay, we offer the following benefits*: an annual bonus with set target (% of pay) depending on pay grade / location, where the actual amount is based on the employees’ and companies’ performance of the previous calendar year, or sales commissions. Moreover, we offer vacation days, parental leave for a minimum of 12 weeks, bereavement leave, caregiver leave, volunteer leave, well-being reimbursement, programs for financial, physical and mental health. We also offer service anniversary and recognition awards, and subject to the terms of their respective plans, employees - and in some location’s eligible dependents - can participate in several insurance plans. For more information, visit Employee benefits | Supporting well-being & career growth | Johnson & Johnson Careers.

• This is for informative purposes only. Amounts and actual benefits may vary by location and are subject to change.