(fluent Dutch) Technical Support Consultant, remote (Global, Future Openings) - #47867

Who are we?

SupportYourApp is a global Intelligent Support-as-a-Service leader, collaborating with top-tier tech companies like Mastercard, Calm, and MacPaw since 2010. We operate in 30+ countries and from 90+ countries, and support customers in 60 languages, helping SaaS, software, and hardware brands deliver secure, world-class customer and technical support.

Right now, we’re expanding our talent bench — a pool of skilled Technical Support Consultants who want to grow with us and be the first in line when new projects open.
If you’re ready to join a multicultural, multilingual community and grow professionally while working from home, this could be your next step.

What You Will Do:

• Triage & prioritize critical infrastructure issues versus non-critical requests;
• Extract technical data: error codes, version numbers, and hardware IDs;
• Document incidents in a clear, structured way, including steps to reproduce;
• Use logical deduction to isolate faults and troubleshoot effectively;
• Guide users remotely on physical checks: cabling, power, and LED status;
• Handle sensitive customer data with care and security;
• Maintain deep understanding of client solutions and meet KPI;
• Communicate escalation paths and expected response timelines clearly to stakeholders.

What you need to succeed in this role:

• Excellent Dutch communication skills (at least C1 level for both spoken and written) and English at B2 level;
• Experience supporting enterprise systems (ERP, accounting or financial platforms);
• Strong technical troubleshooting skills, with ability to systematically diagnose software issues, analyze logs and resolve configuration problems methodically;
• Experience with software version management, including upgrades, patch management and handling version compatibility in multi-client environments;
• Good communication skills and ability to handle urgent technical issues;
• Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).

Will be a great plus:

• Basic SQL knowledge;

Benefits and Perks:

• Fixed schedule: Monday–Friday, 9am–5pm CET;
• Opportunity to cooperate fully remotely;
• Inclusive international environment;
• Compensation in USD;
• Rewards for referring friends;
• Balance between project workload and personal time, but also – internal health policy;
• Responsive leadership interested in your development and long-lasting cooperation;
• Greenhouse conditions for self-development;
• A culture built on trust, with no time-tracking requirements.

*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.

So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!

Over 1300+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.

Know someone perfect for the role? Refer them and get rewarded!

We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.

Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.

Internal code: 2W2