Online Content Specialist - 2026-APG-405 - #47985

About the job Online Content Specialist - 2026-APG-405Online Content Specialist Location

Heerlen, Netherlands

Hours

40 hours per week

Contract Information

• Hybrid working environment
• Office presence in Heerlen required at least once every 1–2 weeks
• Possibility of contract extension
• A written test may form part of the recruitment process
  
  

Overview

We are seeking an experienced Online Content Specialist to support the creation and optimization of digital customer communication within a collaborative and agile environment. The successful candidate will work closely with UX specialists, analysts, IT teams, and subject matter experts to develop clear, engaging, and customer-focused online content.

This role focuses on translating complex information into accessible digital communication while maintaining consistency across online platforms and customer journeys.

Key Responsibilities Content Creation & Optimization

• Create, edit, and optimize online content for digital and mobile channels
• Translate complex information into clear and understandable communication
• Rewrite and structure content according to established style guidelines
• Ensure content consistency across digital communication channels
• Monitor and improve content performance based on user insights and analytics
  
  

Collaboration & Stakeholder Engagement

• Work within a multidisciplinary agile team alongside:
• UX designers
• IT specialists
• Business analysts
• Data analysts
• Testers
• Collaborate with pension specialists, marketers, legal teams, customer service teams, and content specialists
• Support the development of logged-in customer environments

Digital Communication & User Experience

• Improve usability and customer understanding within online platforms
• Tailor content to different audiences, demographics, and communication needs
• Process and translate new legislation and policy updates into customer-friendly content
• Contribute to customer satisfaction improvements through effective digital communication
  
  

CMS & Content Management

• Implement and manage content within Adobe-based CMS environments
• Maintain and safeguard corporate identity and communication standards
• Coordinate online content updates and publishing activities
  
  

Required Skills & Experience

• Bachelor's or Master's degree in:
• Communication
• Digital Media
• Or a related field
• Minimum 5 years of experience in a similar online content or digital communication role
• Experience working within agile environments and collaborating with IT teams
• Strong experience with online and mobile content creation
• Knowledge and hands-on experience with:
• Adobe Experience Manager (AEM)
• Adobe tools
• Content Management Systems (CMS)

Preferred Competencies

• Excellent writing and editing skills
• Ability to translate complex topics into concise and engaging content
• Strong attention to detail while maintaining a broader strategic perspective
• Creative and customer-focused mindset
• Strong collaboration and stakeholder management skills
• Proactive and independent working style
• Ability to use data and audience insights to improve communication effectiveness
  
  

Working Environment

You will work in a collaborative and informal environment with direct communication and close cooperation across departments. The role combines strategic content thinking with hands-on digital execution in a modern agile setup.

Additional Information

• Hybrid working model with periodic office attendance in Heerlen
• Written assessment may be included in the selection process
• Experience with Adobe and CMS platforms is mandatory
• Strong Dutch language communication skills are highly preferred