Delivery Advisor - Tilburg - #48062

What To Expect
As a Delivery Advisor at Tesla, you will be responsible for guiding customers through the delivery process and ensuring that they have a frictionless and exceptional experience when taking delivery of their Tesla vehicle. You will be a delivery expert who adds your own guidance to the ownership solution, validating and adjusting it as needed to ensure a successful delivery.

You have relentless determination to succeed, and you are driven by the mission of Tesla to accelerate the world’s transition to sustainable energy. You are part of a larger sales and delivery team who works closely and flexibly on all tasks. You are expected to cooperate frequently and display a one-team mentality to achieve sales and delivery targets. 

At Tesla, we believe that the delivery experience is an essential part of the customer journey, and that every customer deserves a frictionless and exceptional experience when taking delivery of their Tesla vehicle. As a Delivery Advisor, you will play a critical role in ensuring that customers have a positive experience when taking delivery of their Tesla, and that they are fully satisfied with their purchase. If you are passionate about operations, problem-solving, and delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.

What You'll Do
What you’ll do

Take over the customer once the order has been placed and guide them through the delivery process

Validate and adjust the purchase solution designed by the Tesla Advisor to ensure a successful delivery process

Create an ownership solution for customers who have made their purchase without previous interaction with Tesla

Use your delivery expertise to support customers with financing, trade-ins, and registration, and ensure a smooth and timely delivery process

Communicate regularly with customers, setting the right expectations and providing updates on delivery timelines

Address any questions or concerns that customers may have about the delivery process and provide solutions to any problems that arise

Ensure that all required documentation is completed accurately and on time

Closely adhere to all processes to ensure a speedy revenue recognition and cash collection

Coordinate with other members of the Tesla team, including the Delivery Experience team and the Service team, to provide a seamless and exceptional customer experience

Ensure that all customers are satisfied with their delivery experience, and that any issues are resolved to their satisfaction

Conduct vehicle handovers and

Meet or exceed delivery targets and performance metrics

General duties

Operate with a flexible mindset to support sales and delivery needs across the team  

Ensure that customer details and all actions are accurately tracked and updated in our internal systems 

Execute on and share best practices with and across your Tesla location 

Educate customers on the full Tesla ecosystem and all available solutions available to meet their needs  

In respect to Tesla’s processes, timely execute on sales administrative duties including contract completion, finance, and work in close collaboration with relevant stakeholders to get it done  

Manage any additional duties to support wider business requirements 

What You'll Bring

Strong operations skills, and the ability to manage multiple tasks and priorities in a fast-paced environment

Good problem-solving skills, with the ability to anticipate and address potential issues before they arise

Excellent communication and interpersonal skills, and the ability to build strong relationships with customers and colleagues

Ability to explain complex topics to customers in simple terms

Attention to detail and a focus on accuracy, with the ability to complete documentation accurately and on time

Ability to work independently and as part of a team

Passion for Tesla's mission and products, and a desire to provide an exceptional customer experience

Fluency in English and Dutch.

, Tesla