Vacature: Customer Success Manager - View vacancy - #53100

As a Customer Success Manager, you will help shape how internal IT services are adopted, valued and trusted across NN Group. This is a new role with real freedom to define customer success in a complex, high-impact environment.

What you are going to do

In this role, you will be a true jack-of-all-trades, operating at the intersection of technology, strategy, and people. You will bring structure to complexity, connect internal clients with engineering teams, and turn diverse signals into clear directions during moments of change. You will also:

• Act as the primary point of contact for a defined group of internal customers
• Act as the voice of the customer internally, sharing feedback and driving change to improve products and services
• Build and maintain trusted advisor relationships with customers and chair customer boards on performance, priorities and improvement
• Prepare and organize C-level customer meetings
• Drive adoption of infrastructure services based on customer use cases through alignment sessions and clear communication
• Initiate or contribute to change initiatives aimed at improving customer experience and our internal ways of working

What we offer you
NN Group invests in an inclusive and inspiring work environment, with benefits that support your development and well-being:

• Salary depending on your knowledge and experience between €6,378 and €8,504 gross for 36 hours a week
• 13th month and holiday allowance are paid with your monthly salary
• 27 vacation days for a 5-day working week and three Diversity Days
• A modern pension administered by BeFrank
• Plenty of training and learning opportunities
• NS Business Card 2nd class, which gives you unlimited travel, also privately. Do you prefer to travel with your own transport? Then you can declare the kilometers travelled
• Allowances for setting up your home office and for internet use

Who you are

You enjoy operating in complex situations and view change as something to shape, not to manage from the sidelines. Comfortable moving between highly technical experts and business stakeholders, you know how to create connections without oversimplifying the content. Unspoken communication cues do not go unnoticed, and you act on them with confidence and care. Autonomy, ownership and the chance to build something new within NN motivate you. You also bring:

• A university-level of thinking and a strong understanding of IT infrastructure, without needing to be hands-on
• Experience in customer-facing or commercial roles such as customer success, account management or consultative selling
• The ability to steer group discussions, read social dynamics and follow up one-on-one when needed
• Ability to navigate complex environments and get things done
• Confidence to balance empathy with strategic direction, especially when standardisation causes resistance
• A proactive mindset and the ability to define your own approach to customer success and continuous improvement
• Experience in cross-functional collaboration within Enterprise-size companies (desirable)

Who you will work with

You will be part of Group IT’s Infrastructure domain, within a highly educated and professional team that thrives on complex challenges. Colleagues are passionate about their work, strong on content and constructive in collaboration, combining technical depth with respect for relationships. The environment has an international character, with teams working across the Netherlands, Spain and the Czech Republic. English is widely used, and different perspectives are valued. While the scale is large, the culture has a startup-like feel, with space for ideas, experimentation and shaping how things are done together.

Any questions?

If you have any questions about the job, you can reach out to Chantal Verhagen, Talent Acquisition Specialist, via +316 30272713 and [email protected].

Stel je vraag aan Chantal Verhagen

Bij NN geloven we dat onze kracht ligt in het omarmen van de volledige diversiteit van de mensheid. We erkennen en waarderen ieders uniciteit en bijdrage, wat ons in staat stelt om te groeien: als individu, als team en als organisatie.

Diversiteit, Gelijkheid en Inclusie zijn verankerd in onze cultuur, die wordt geleid door onze kernwaarden: care, clear en commit. Deze waarden helpen ons om een werkomgeving te creëren waarin iedereen zich welkom, gerespecteerd en trots voelt om deel van uit te maken.

Be you. You have our support.

Ben je net zo enthousiast?

Je wordt doorgestuurd naar NN's recruitment systeem, Workday, waar je kunt solliciteren en jouw sollicitatie kunt beheren.

Kan ik je ergens mee helpen?

Chantal Verhagen

Recruiter

Send email to Chantal Verhagen

Wat gebeurt er na je sollicitatie?

1 Je solliciteert

Jouw CV en motivatie worden door de Talent Acquisition Specialist en manager bekeken. Je ontvangt een reactie binnen twee weken.

2 Interview(s) en online assessment

We streven ernaar binnen een week het eerste gesprek in te plannen. Voorafgaand aan je tweede gesprek vragen we je een online assessment te maken.

3 Aanbod

Zijn we een match? Dan ontvang je van ons direct een aanbieding. De Talent Acquisition Specialist loopt samen met jou het aanbod door.

4 Welkom bij NN

Aanbieding geaccepteerd? Gefeliciteerd! Om alles ook administratief goed te regelen starten we de pre-employment screening en sturen we jouw arbeidsovereenkomst toe.