Customer Operations Account Manager - EMEA - #55611

Description

InVue

Customer Operations Account Manager - EMEA

Hoofddorp

What We Do

InVue transforms how retailers protect and manage merchandise by delivering Smart Access security solutions that balance security and experience. Our connected OneKEY ecosystem combines intelligent hardware, software, and data to help retailers and brands promote, protect, and enable the purchase of all their merchandise—creating environments that work better for everyone. By eliminating friction between security and experience, we empower customers to shop freely, associates to work efficiently, and businesses to operate with confidence.

Position Summary

As a Customer Operations Account Manager, your mission is to drive exceptional account management and commercial support for InVue’s direct and strategic customers You’ll oversee the end-to-end customer journey—from onboarding to business expansion—by acting as a key liaison between customers, the commercial team, and internal departments. To achieve this, you will be a trusted advisor to both customers and field sales teams and have a high level of engagement in all product and demand needs.

Key Responsibilities

Account & Relationship Management

• Manage a portfolio of strategic accounts, acting as the primary point of contact for all commercial and operational needs
• Build and maintain strong relationships with the direct customers, end users and key stakeholders.
• Lead regular customer review meetings and respond to ad hoc requests, ensuring timely follow-up and resolution
• Support the sales team with strategic opportunities and collaborate with other Key Account Managers as needed
  
  

Order, Supply & Demand Management

• Coordinate the end-to-end order management processes, including service, supply planning, and demand forecasting for assigned customers and act as spokesperson throughout the InVue organization and the service providers for the needs of these customers.
• Monitor order flow, manage escalations, and resolve issues in collaboration with supply chain, technical teams, and service providers
• Own demand and inventory planning for assigned accounts, ensuring timely delivery and alignment with customer expectations
  
  

Project Leadership

• Lead project execution/role outs for assigned accounts
• Lead rollout and implementation of new accounts, addition of InVue product lines to existing customers, and product roll outs.
• Oversee project planning, quoting, inventory research, installation scheduling, test follow-up, troubleshooting and customer communications
• Coordinate with Sales and Engineering for custom part requests and deployment strategies
  
  

Product & Market Insight

• Maintain deep knowledge of InVue’s product portfolio and usage instructions
• Stay informed on industry trends, competitor offerings, and customer feedback to identify growth opportunities and improve service
  
  

Qualifications

• Minimum Bachelor's degree
• 7+ years of experience in account management within a technical B2B environment, preferably in hardware-related industries.
• Proven experience managing complex customer accounts and cross-functional relationships
• Strong project management and organizational skills; ability to manage multiple priorities under tight deadlines
• Excellent interpersonal and communication skills (written and verbal)
• Fluent in English is required. Additional language skills are a plus.
• Proficient in Microsoft Office, particularly Excel; familiarity with Salesforce, AS400 or similar ERP systems is a plus
• Analytical and process-oriented, with a high ability to connect and optimize workflows
• Flexible, proactive, and solution-focused mindset